Recharges and Bill Payment Refund Policy
All Sales of Prepaid and DTH Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Isha Pay is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, in a case where a transaction has been completed by you on the Site/App, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@Ishapay.co.in or Raise a Ticket on the Support page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - The Mobile number or DTH account number, Consumer Number, Operator Name, Transaction Value, Transaction Date, and Order Number, Isha Pay shall investigate the incident and if it is found that money indeed charged to your card or bank account without delivery of Recharge/BBPS transactions then you will be refunded the money within 5 to 7 working days from the date of the receipt of your email.
For cases, if you are doing Recharge / Bill Payment from your Isha Pay the account balance and you have received a success confirmation but not received a Recharge / Bill Payment or any other case you are welcome to log a complaint by opening a support ticket on Support Page or mail us on info@Ishapay.co.in we will provide you quick resolution.
THERE IS NO REFUNDS OR REVERSAL OF ANY KIND FOR SUCCESSFUL TRANSACTIONS.
However, users will get refund in case of any failure transactions due to technical issues on the website. In such cases, the user shall be refunded full amount including service fees (if any), without any cutting into their account within 7-10 working days.